STAFF TRAINING AND COACHING IN HOTEL
Staff Training is an essential part of Human Resources Management.
Staff training in hotels is the key to success in order to have satisfied guests. At the same time, training is the essential phase for the introduction into the hotel immediately after selection, but also to ensure its growth. Training is strategic both during the pre-opening phase and during the repositioning phase. Staff training has a positive impact on the reputation of the hotel, the actual quality of the services offered, the increase in occupancy and, of course, the rates and revenue generated by all departments.
Staff training in hotels is the key to success in order to have satisfied guests. At the same time, training is the essential phase for the introduction into the hotel immediately after selection, but also to ensure its growth. Training is strategic both during the pre-opening phase and during the repositioning phase. Staff training has a positive impact on the reputation of the hotel, the actual quality of the services offered, the increase in occupancy and, of course, the rates and revenue generated by all departments.
The general objectives of a hotel training programme are:
to provide staff with state-of-the-art knowledge and skills
fill gaps resulting from changes of any kind, including those brought about by technological innovation
to recognise and develop the talents of employees in the hotel
improve soft skills, i.e. the soft skills that can make a difference and positively influence the quality of work
EHMA provides high-quality, tailor-made consulting and training for hotels, resorts and hotel chains. Each project is tailor-made to the actual needs of the accommodation facility, providing a scalable and customisable fit at any time. In addition to training services, a coaching service is also guaranteed to accompany all professional figures on their path to integration or growth in the hotel.
IMPORTANCE OF STAFF TRAINING IN HOTELS
In hospitality, more than in other sectors, the level of service quality offered is based on the competence of the people, in particular the qualities of the employees. Qualities concern the knowledge and skills that influence the development of a hotel and its positioning.
Therefore, staff training is essential in every sense: it increases the productivity of employees along with their professional knowledge, skills and abilities. Staff training motivates and inspires employees by providing them with all the information they need for their work, as well as helping them to recognise the importance of their work.
Therefore, staff training is essential in every sense: it increases the productivity of employees along with their professional knowledge, skills and abilities. Staff training motivates and inspires employees by providing them with all the information they need for their work, as well as helping them to recognise the importance of their work.
TRAINING COURSES FOR HOTEL STAFF
Training is a growth opportunity that impacts on all staff in a hotel and at any level of the hierarchical ladder of an establishment and concerns both technical aspects and relations between individuals. Training is a decisive activity that fits into the overall business processes, useful for achieving business objectives.
EHMA has already structured courses in its catalogue, but is always ready for a prior analysis of the training needs of both the company and its employees, by tests and questionnaires.
EHMA has already structured courses in its catalogue, but is always ready for a prior analysis of the training needs of both the company and its employees, by tests and questionnaires.
AREAS OF EXPERTISE INCLUDE:
- Courses for Housekeeper
- Courses for Front Office
- Courses for floor waiters
- Courses for Room Waiters
- Courses for F&B Manager
- Courses for Front Office Manager
- Courses for Revenue Managers
- Courses for General Managers
AREAS OF EXPERTISE INCLUDE:
- Courses for Housekeeper
- Courses for Front Office
- Courses for floor waiters
- Courses for Room Waiters
- Courses for F&B Manager
- Courses for Front Office Manager
- Courses for Revenue Managers
- Courses for General Managers
MYSTERY GUEST SERVICE FOR HOTELS AND RESTAURANTS
Among the consulting services EHMA also offers the mystery guest programme: EHMA performs mystery guest analysis in hotels, resorts, hotel chains, restaurants and in all those businesses whose core business is focused on hospitality. The EHMA team is able to verify the various aspects of the service and provide an objective assessment to the standards required by the market and the client. The mantra that sees service at the heart of the business is that a satisfied customer is the hotel's first ambassador and their positive word-of-mouth is an indispensable lever of success.
EHMA is the strategic partner for staff training and coaching in hotels of all sizes.
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EHMA - Hotel Investments and Solutions